Exchange Policy

At Ayva International, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes, a change of mind can happen. That's why we offer an exchange policy designed to make your shopping experience hassle-free.

Exchange Period: You have a generous window of 8-10 days from the date of delivery to request an exchange.

Eligibility: To be eligible for an exchange, the item must be in its original condition, unused, and with all tags and packaging intact.

Exchange Options: You can choose to exchange your purchase for an item of the same value or for a higher-priced item by paying the price difference. We offer a wide selection of products to ensure you find the perfect match for your needs.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

To keep your product beautiful as the years, we recommend following these guidelines for its care:

• Beware not to scratch or rub your product against abrasive surfaces, especially the leather trim.
• Keep your product away from damp or humid environments and avoid direct exposure to sunlight, keep your product away from any direct source of heat (radiators, car interiors overheated by the sun, efc).
• Avoid contact with greasy substances, cosmetics, perfume, and hydroalcoholic solutions, as well as any material (magazines, other leathers, etc.) that may transfer their colored pigments onto the product.
• Keep your product away from water. Should it get wet or dirty on the surface, dry with a lint free, light-colored, absorbent cloth. Never use soap or solvent.
• In order to protect your product when you are not using it, store it in the felt protective pouch provided.